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Frequently Asked Questions

Find answers to common questions asked by our customers. If you can’t find what you’re looking for feel free to please contact us.

Catering

How do I place an order?

To place an order, you have several convenient options: 

ONLINE: Visit us any time at www.meinhardtfinefoods.com for 24/7 service. 

BY PHONE: Our stores are open all week:  

EMAIL: Send your requests to [email protected]. 

How long does it take to prepare my Order?

When placing your order online a date and time slot options will become available to you. Select the delivery/pickup date you would like.

Typically, we require 24 hours’ notice. The online orders placed before 12pm (noon) could be scheduled for the next day. However, the orders placed in the afternoon will only be scheduled for the day after the next day. If you require the order urgently, please call one of the store where you placed it. We will do our best to accommodate orders placed with shorter notice.

Will my order be warm or cold when I pick it up?

All items in your order are refrigerated, so they will be cold when you pick them up. Be sure to allow time for reheating each dish before your meal. Some of our dishes can be reheated right in the packaging while others are presented in shared platters for your Catering Event. Depending on the order and if possible, we can package your order in take-out boxes.

How do I cancel my order?

Orders can be canceled by calling the store where you placed your order for up to 24 hours before your scheduled pickup/delivery time. You will need your order number (found in your confirmation email), email address and billing postal code handy. Unfortunately, we cannot provide refunds for orders canceled less than 24 hours before the scheduled date and time or for orders that are not picked up.

Where can I view my order?

To view your order, make changes to the pickup time, change delivery date or cancel an existing order you can choose one of the options below: 

Is there a minimum amount for online orders?

Yes, we require an order minimum of $75 for delivery and store pick-up does not have an order minimum. Orders for Salads, Sandwiches, Meals, entrees, sides, appetizers, platters and desserts for an individual can only be picked up in the store. Visit meinhardtfinefoods.com/shop-now to review our menu and please phone us to place your order.

Is there a quantity limit? What if I need to cater a large meeting?

For large corporate orders or events, please place your order at least one week in advance to ensure availability of all items. For any urgent needs, call the store directly and we will do our best to accommodate you. We have no limit on order quantity.

What do I do with my delivery?

Upon receiving your delivery, please ensure to promptly place your food in the fridge. Additionally, ensure that you have adequate refrigeration capacity to store the food until your event.

Do you have a promo code for first-time orders?

Yes, we have a special offer for your first order! Customers who share feedback on their experience, including food quality and service, via our Google Business Profile, will receive a 10% discount coupon for their next purchase. You will receive additional details when you receive your order.

Which items on your menu are vegan, gluten free or dairy free?

Please advise us at the time of ordering if anyone in your group requires special consideration. We will be able to mark their order with either VEGETARIAN (V) or GLUTEN-FREE (GF).

Keep in mind that we do our best to accommodate most requests. But all our dishes are prepared in kitchens that process ingredients which may contain allergens such as milk, eggs, fish, shellfish, nuts and gluten, as well as other allergens. We are not able to guarantee that cross contamination will not occur. We will do our best to prevent it. 

Do you offer catering services?

We specialize in providing delicious food options; however, we do not offer utensils, serviettes or staffing services.

Can I add a last-minute item like a dessert?

Unfortunately, we don’t allow a last-minute addition to your order. If your order is scheduled for pickup within the next 48 hours, it’s too late to add items to your order. 

How much is your delivery fee?

Delivery fees will depend on the destination of your Catering Order.  When ordering online, you will be provided with the shipment costs once you input the delivery address in the checkout process. If ordering via phone or email, our team will provide a shipping quote to you. 

Do you take catering orders for the weekend?

Yes! Feel free to order a pickup at either of the stores. We do not offer delivery during weekends.

What payment options do you offer? Can I pay at the store?

Payment information is required to secure your order. Payment will be processed at checkout. We accept VISA, MASTERCARD & AMEX

Gift Baskets

General Questions

How do I place an order?

To place an order, you have several convenient options:

ONLINE: Available 24/7 by visiting us here

BY PHONE: Our stores are open all week:

EMAIL: Send your request to [email protected].

Choose the method that best works for you!

Can I customize or adjust gift box contents?

Yes. If you see a gift basket you like online, but need to sub out a few products due to an allergy or personal preference, please contact us directly via phone or email and we can discuss your custom requests. Custom gift box orders will not be accepted during the month of December unless requesting 20+ gift boxes.

Can I include my own promotional material i.e.: business cards, pens, mugs, notepads etc. in your gift boxes?

Absolutely! It’s a great marketing strategy for you to include your promo items. Please contact us directly and we will provide you with our address to send/drop off your items. Please take note that we need to receive all material to our warehouse location at least 5 business days before your desired delivery or pick-up date.

Can I ship gift boxes to multiple addresses?

Yes. If ordering online, our easy checkout process allows you to send gift boxes quickly but as separate orders.

If you need to send more than 10+ gift boxes, we highly recommend you email us at [email protected] and we will send you our ‘Multiple Delivery Address’ form to fill out and send back to us. Need assistance? Call us directly or email [email protected] and we can help you through this process.

Do you offer discounts for large orders?

Yes, we work with a wide variety of companies on a regular basis and provide discounts for large volume orders. Please contact us for more information on volume discounts via phone Monday-Friday 9am-4:30pm (604) 913-7131 ext.1, (604) 812-4776 or by email at [email protected].

When should I place my order for the 2024 Holiday Season?

The sooner the better! Christmas is our busiest time and we sell out of gift boxes every year. To avoid disappointment order as early as possible. For guarranteed deliveries before Christmas within the GVA, the order deadline is Wednesday December 20th, 2024. For deliveries outside of the province of BC, we suggest completing your order by Friday December 15th, 2024.

Unless otherwise advised, all deliveries outside of the GVA are completed via courier service with Purolator and as such we can only provide an approximate delivery timeline for orders placed after December 15th.

What types of payment do you accept?

For online orders we accept all major credit cards: VISA, MasterCard and AMEX. Cheques can also be accepted for established corporate accounts, please contact us by following methods to arrange –

Delivery Questions

Can I choose a delivery date for my order?

When placing your order online a delivery date option will become available to you. Select the delivery date you would like. Online orders placed before 12 pm (noon) could be delivered next business day for local deliveries. Deliveries via Purolator/FedEx are depending on destination, and you will be notified the estimate date of delivery when you place your order.

When ordering over the telephone or via email, simply advise which date you would like your delivery. In most cases we can accommodate your request. Same day and next day delivery is NOT available during the month of DECEMBER. If you require same or next day delivery, you must contact us immediately by phone (604) 913-7131 ext.1

Is weekend delivery available?

For the 2024 holiday season, we offer deliveries on Saturdays only during the month of December, exclusively on December 9th and December 16th. You must contact us by Thursday of the same week you require the delivery to confirm your Saturday delivery date. NO Sunday Deliveries.

Are your gift boxes available for shipping across Canada?

Yes. Any gift box can be a closed format and sent to a destination within Canada. We use Purolator/Fedex for all shipments outside of the Greater Vancouver Area.

NOTE – We cannot ship any Alcohol outside of British Columbia. We do not ship any gift boxes to PO Box addresses due to the contents in our gift boxes.

How do I know if my basket has been delivered?

We use our own reputable courier services for all deliveries in the Greater Vancouver Area. In the event of unsuccessful deliveries, we will contact you and arrange the re-delivery.

What happens if the recipient is not at home to accept delivery?

If no one is available to accept the delivery and it is not safe to leave even if noted by the purchaser, the gift will be returned to our office and additional charges at the rate of the original delivery charge will apply to re-deliver.

How much is your delivery fee?

Delivery fee(s) will depend on the final destination of your gift box. When ordering online, you will be provided with the shipment costs once you input the delivery address in the checkout process. If ordering via phone or email, our sales team will provide a shipping quote to you.

How much is your re-delivery fee?

Redelivery fees will be charged at full price, should a gift box need to be delivered due to faulty address or recipient is unavailable to accept the order.

Am I able to pick up my order?

Yes. All of OUR GIFT BOXES ARE AVAILABLE IN OUR STORES, on a FIRST COME, FIRST SERVE basis.

Giftboxes containing alcohol are not available in our stores due to Federal licensing restrictions. Online orders must be delivered and cannot be picked up from our store locations.

CURB SIDE PICK UP IS AVAILABLE AT OUR Gift Box Warehouse facility in Burnaby by appointment only. Please call (604) 812-4776 or email us at [email protected] to arrange.

Other Questions

Where are you located?

Our office/warehouse is in Burnaby, BC. Order pick-ups are by appointment only.

Does my gift include a card?

Absolutely! Every gift box comes with a complimentary card filled with the message of your choice.

Can I return a gift box?

All gift box sales are a final sale.

Do your gift boxes have to be refrigerated?

All of our listed gift boxes include food products that are shelf stable. Except Fresh & Fruitful gift basket due to the cheeses within.

I would like to add a certain type of alcohol or wine to a basket, can I do that?

Of course. We are pleased to offer alcoholic beverages as an addition to any gift box. As defined by the BC Liquor Control Act, we are only able to deliver and/or ship gift boxes with alcohol to recipients that are 19 years of age or older.

GIFT BOXES CONTAINING WINE CAN ONLY SHIP WITHIN B.C. ALL ORDERS CONTAINING ALCOHOL ARE SUBJECT TO A $4.99 FEE per delivery location, in addition to courier fees.