Catering FAQ

Q: How do I place an order?  

To place an order, you have several convenient options: 

ONLINE: Visit us any time at for 24/7 service. 

BY PHONE: Our stores are open all week:  

  • South Granville Location: +1 (604) 732-4405 
  • Downtown Pacific Center Location: +1 (604) 681-8175 

EMAIL: Send your requests to

Q: How long does it take to prepare my Order?  

When placing your order online a date and time slot options will become available to you. Select the delivery/pickup date you would like.   

Typically, we require 24 hours' notice. The online orders placed before 12pm (noon) could be scheduled for the next day. However, the orders placed in the afternoon will only be scheduled for the day after the next day. If you require the order urgently, please call one of the store where you placed it. We will do our best to accommodate orders placed with shorter notice.  

Q: Will my order be warm or cold when I pick it up?  

All items in your order are refrigerated, so they will be cold when you pick them up. Be sure to allow time for reheating each dish before your meal. Some of our dishes can be reheated right in the packaging while others are presented in shared platters for your Catering Event. Depending on the order and if possible, we can package your order in take-out boxes.  

Q. How do I cancel my order? 

Orders can be canceled by calling the store where you placed your order for up to 24 hours before your scheduled pickup/delivery time. You will need your order number (found in your confirmation email), email address and billing postal code handy. Unfortunately, we cannot provide refunds for orders canceled less than 24 hours before the scheduled date and time or for orders that are not picked up.  

Q. Where can I view my order? 

To view your order, make changes to the pickup time, change delivery date or cancel an existing order you can choose one of the options below: 

Q: Is there a minimum amount for online orders? 

Yes, we require an order minimum of $75 for delivery and store pick-up does not have an order minimum. Orders for Salads, Sandwiches, Meals, entrees, sides, appetizers, platters and desserts for an individual can only be picked up in the store. Visit to review our menu and please phone us to place your order. 

Q: Is there a quantity limit? What if I need to cater a large meeting? 

For large corporate orders or events, please place your order at least one week in advance to ensure availability of all items. For any urgent needs, call the store directly and we will do our best to accommodate you. We have no limit on order quantity.  

Q: What do I do with my delivery? 

Upon receiving your delivery, please ensure to promptly place your food in the fridge. Additionally, ensure that you have adequate refrigeration capacity to store the food until your event. 

Q: Do you have a promo code for first time orders? 

Yes, we have a special offer for your first order! Customers who share feedback on their experience, including food quality and service, via our Google Business Profile, will receive a 10% discount coupon for their next purchase. You will receive additional details when you receive your order. 

Q: Which items on your menu are vegan, gluten free or dairy free? 

Please advise us at the time of ordering if anyone in your group requires special consideration. We will be able to mark their order with either VEGETARIAN (V) or GLUTEN-FREE (GF). 
Keep in mind that we do our best to accommodate most requests. But all our dishes are prepared in kitchens that process ingredients which may contain allergens such as milk, eggs, fish, shellfish, nuts and gluten, as well as other allergens. We are not able to guarantee that cross contamination will not occur. We will do our best to prevent it. 

Q: Do you offer Catering Services? 

We specialize in providing delicious food options; however, we do not offer utensils, serviettes or staffing services.  

Q: Can I add a last-minute item like a dessert? 

Unfortunately, we don’t allow a last-minute addition to your order. If your order is scheduled for pickup within the next 48 hours, it’s too late to add items to your order.  

Q: How much is your delivery fee?  

Delivery fees will depend on the destination of your Catering Order.  When ordering online, you will be provided with the shipment costs once you input the delivery address in the checkout process. If ordering via phone or email, our team will provide a shipping quote to you. 

Q: Do you take catering orders for the weekend? 

Yes! Feel free to order a pickup at either of the stores. We do not offer delivery during weekends. 

Q: What payment options do you offer? Can I pay at the store? 

Payment information is required to secure your order. Payment will be processed at checkout. We accept VISA, MASTERCARD & AMEX