Gift Baskets FAQ
GENERAL QUESTIONS
Q: How do I place an order?
To place an order, you have several convenient options:
ONLINE: Available 24/7 by visiting us here
BY PHONE: Our stores are open all week:- Meinhardt Gift Box Warehouse: +1 (604) 913-7131 ext. 1 or (604) 812-4776 from 9 AM - 4:30 PM, Monday to Friday
- South Granville Location: +1 (604) 732-4405
- Downtown Pacific Center Location: +1 (604) 681-8175
EMAIL: Send your request to corporatesales@meinhardt.com.
Choose the method that best works for you!Q: Can I customize or adjust gift box contents?
Yes. If you see a gift basket you like online, but need to sub out a few products due to an allergy or personal preference, please contact us directly via phone or email and we can discuss your custom requests. Custom gift box orders will not be accepted during the month of December unless requesting 20+ gift boxes.
Q: Can I include my own promotional material i.e.: business cards, pens, mugs, notepads etc. in your gift boxes?
Absolutely! It's a great marketing strategy for you to include your promo items. Please contact us directly and we will provide you with our address to send/drop off your items. Please take note that we need to receive all material to our warehouse location at least 5 business days before your desired delivery or pick-up date.
Q: Can I ship gift boxes to multiple addresses?
Yes. If ordering online, our easy checkout process allows you to send gift boxes quickly but as separate orders.
If you need to send more than 10+ gift boxes, we highly recommend you email us at corporatesales@meinhardt.com and we will send you our 'Multiple Delivery Address' form to fill out and send back to us. Need assistance? Call us directly or send us an [email](mailto:corporatesales@meinhardt.com? and we can help you through this process.
Q: Do you offer discounts for large orders?
Yes, we work with a wide variety of companies on a regular basis and provide discounts for large volume orders. Please contact us for more information on volume discounts via phone Monday-Friday 9am-4:30pm (604) 913-7131 ext.1, (604) 812-4776 or by email at corporatesales@meinhardt.com.
Q: When should I place my order for the 2024 Holiday Season?
The sooner the better! Christmas is our busiest time and we sell out of gift boxes every year. To avoid disappointment order as early as possible. For guarranteed deliveries before Christmas within the GVA, the order deadline is Wednesday December 20th, 2024. For deliveries outside of the province of BC, we suggest completing your order by Friday December 15th, 2024.
Unless otherwise advised, all deliveries ouside of the GVA are completed via courier service with Purolator and as such we can only provide an approximate delivery timeline for orders placed after December 15th.
Q: What types of payment do you accept?
- Phone: Monday-Friday 9am-4:30pm (604) 913-7131 ext.1
- Email: corporatesales@meinhardt.com
DELIVERY FAQ
Q: Can I choose a delivery date for my order?
When placing your order online a delivery date option will become available to you. Select the delivery date you would like. Online orders placed before 12 pm (noon) could be delivered next business day for local deliveries. Deliveries via Purolator/FedEx are depending on destination, and you will be notified the estimate date of delivery when you place your order.
When ordering over the telephone or via email, simply advise which date you would like your delivery. In most cases we can accommodate your request. Same day and next day delivery is NOT available during the month of DECEMBER. If you require same or next day delivery, you must contact us immediately by phone (604) 913-7131 ext.1
Q: Is weekend delivery available?
For the 2024 holiday season, we offer deliveries on Saturdays only during the month of December, exclusively on December 9th and December 16th. You must contact us by Thursday of the same week you require the delivery to confirm your Saturday delivery date. NO Sunday Deliveries.
Q: Are your gift boxes available for shipping across Canada?
Yes. Any gift box can be a closed format and sent to a destination within Canada. We use Purolator/Fedex for all shipments outside of the Greater Vancouver Area. NOTE - We cannot ship any Alcohol outside of British Columbia. We do not ship any gift boxes to PO Box addresses due to the contents in our gift boxes.
Q: How do I know if my basket has been delivered?
We use our own reputable courier services for all deliveries in the Greater Vancouver Area. In the event of unsuccessful deliveries, we will contact you and arrange the re-delivery.Q: What happens if the recipient is not at home to accept delivery?
If no one is available to accept the delivery and it is not safe to leave even if noted by the purchaser, the gift will be returned to our office and additional charges at the rate of the original delivery charge will apply to re-deliver.
Q: How much is your delivery fee?
Delivery fee/s will depend on the final destination of your gift box. When ordering online, you will be provided with the shipment costs once you input the delivery address in the checkout process. If ordering via phone or email, our sales team will provide a shipping quote to you.
Q: How much is your re-delivery fee?
Redelivery fees will be charged at full price, should a gift box need to be delivered due to faulty address or recipient is unavailable to accept the order.
Q: Am I able to pick up my order?
Yes. All of OUR GIFT BOXES ARE AVAILABLE IN OUR STORES, on a FIRST COME, FIRST SERVE basis. Giftboxes containing alcohol are not available in our stores due to Federal licensing restrictions. Online orders must be delivered and cannot be picked up from our store locations. CURB SIDE PICK UP IS AVAILABLE AT OUR Gift Box Warehouse facility in Burnaby by appointment only. Please call (604) 812-4776 or email us at corporatesales@meinhardt.com to arrange.
OTHER FAQ
Q: Where are you located?
Our office/warehouse is in Burnaby, BC. Order pick-ups are by appointment only.
Q: Does my gift include a card?
Absolutely! Every gift box comes with a complimentary card filled with the message of your choice.
Q: Can I return a gift box?
All gift box sales are a final sale.
Q: Do your gift boxes have to be refrigerated?
All of our listed gift boxes include food products that are shelf stable. Except Fresh & Fruitful gift basket due to the cheeses within.
Q: I would like to add a certain type of alcohol or wine to a basket, can I do that?
Of course. We are pleased to offer alcoholic beverages as an addition to any gift box. As defined by the BC Liquor Control Act, we are only able to deliver and/or ship gift boxes with alcohol to recipients that are 19 years of age or older.
GIFT BOXES CONTAINING WINE CAN ONLY SHIP WITHIN B.C. ALL ORDERS CONTAINING ALCOHOL ARE SUBJECT TO A $4.99 FEE per delivery location, in addition to courier fees.